Returns & Refunds
Shop with confidence. Everything you need to know about our hassle-free return guidelines for sealed products and collectibles.
Last updated: 12th October 2026
📦 Return Window
We have a generous return policy to ensure you are completely satisfied with your purchase. To be eligible for a return, your item must fall within the following timeframes from the recorded delivery date:
UK Customers
30 Days from Delivery
International Customers
30 Days from Delivery
✅ Item Condition
Because of the nature of the Trading Card Game (TCG) and collectible market, strict condition requirements apply to all returns:
- ✔️ The item must be in the exact same condition that you received it.
- ✔️ Sealed Products: Any factory shrink-wrap, seals, or tamper-evident stickers must be completely intact and unopened.
- ✔️ Graded Slabs & Singles: Slabs must remain in original protective sleeves, free of scratches or damage. Single cards must not show any signs of play or wear.
🚫 Non-Returnable Items
Unfortunately, to protect the integrity of our products for all collectors, we absolutely cannot accept returns on the following items:
- Products where the factory seal or shrink-wrap has been broken, cut, or tampered with.
- Opened Booster Packs, Booster Boxes, or Elite Trainer Boxes.
- Mystery Boxes or custom Repacks.
- Digital items, code cards, or gift cards.
📧 How to Start a Return
If your item meets the conditions above, follow these simple steps to initiate your return:
1. Contact Support
Reach out via our Secure Contact Form with your Order Number and the reason for your return. We will provide you with our verified UK return warehouse address.
2. Pack Securely
Please package the item safely using bubble wrap and a sturdy outer box. If the item is damaged in transit back to us due to poor packaging, the return may be rejected.
3. Ship via Tracked Delivery
You will be responsible for paying your own shipping costs for returning your item (unless the item arrived damaged or defective). We require all returns to be sent via a trackable, insured shipping service.
4. International Returns Customs Declaration
For returns sent from outside the United Kingdom, clearly mark on the customs declaration label: "RETURNED GOODS — NO COMMERCIAL VALUE". This ensures the package is recognized as returned merchandise and prevents unnecessary customs import duties.
💳 Refund Process
Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3–5 business days for the funds to officially clear and appear in your bank account.